10 general skills or competencies (Job family competencies) for Sales Engineer I
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
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Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
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Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
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Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
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Skill definition-Overseeing the creation of new products or improvement of the performance, cost, or quality of existing products to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Lists the processes in creating a product development plan.
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Level 2 Behaviors
(Light Experience)
Gathers relevant data to assist leaders with idea generation and new product brainstorming.
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Level 3 Behaviors
(Moderate Experience)
Performs product and market analysis to identify the need for product enhancement.
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Level 4 Behaviors
(Extensive Experience)
Oversees the execution phase, including finding defects or further changes to the new product.
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Level 5 Behaviors
(Mastery)
Oversees the transformation of consumer needs to product benefits and specifications.
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8 soft skills or competencies (core competencies) for Sales Engineer I
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Explains the importance of self-motivational skills in our workplace.
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Level 2 Behaviors
(Light Experience)
Shows initiative in taking on new responsibilities to expand knowledge and gain experience.
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Level 3 Behaviors
(Moderate Experience)
Follows SMART principles to set high but realistic goals.
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Level 4 Behaviors
(Extensive Experience)
Researches communication techniques and work styles to determine ways to help our employees motivate themselves.
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Level 5 Behaviors
(Mastery)
Stays current in new reward schemes to boost our employee's competitiveness and retain top talents.
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Skill definition-Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
Level 1 Behaviors
(General Familiarity)
Lists ways how to take the initiative in professional or personal life.
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Level 2 Behaviors
(Light Experience)
Utilizes available tools or approaches for increasing knowledge of self-motivation.
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Level 3 Behaviors
(Moderate Experience)
Uses problem-solving skills to tackle the issues and challenges without asking for help.
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Level 4 Behaviors
(Extensive Experience)
Takes calculated risks because of orientation to action.
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Level 5 Behaviors
(Mastery)
Works to create a climate that values drive and initiative.
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Summary of Sales Engineer I skills and competencies
There are 0 hard skills for Sales Engineer I.
10 general skills for Sales Engineer I, Technical Support, Product Development, Knowledge of Customers, etc.
8 soft skills for Sales Engineer I, Self-Motivation, Initiative, Effective Communication, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Engineer I, he or she needs to be proficient in Self-Motivation, be proficient in Initiative, and be skilled in Effective Communication.